What effective listening technique involves paraphrasing or reflecting back what a client has said?

Reflective listening is an effective technique where the listener paraphrases or reflects back the content and emotions expressed by the speaker. This approach serves to confirm understanding, not only of the words but also of the feelings and intentions behind them. By restating what a client has said, the listener shows they are engaged and paying attention, which can foster a deeper connection and help the client feel heard and validated.

This technique allows the client to feel understood and can encourage further exploration of their thoughts and feelings. It also gives the client an opportunity to clarify or expand on their ideas, ensuring that communication remains open and productive.

In contrast, other listening techniques do not emphasize paraphrasing in the same way for clarity and affirmation. For instance, active listening is broader and includes a variety of engagement methods beyond just reflecting, such as asking questions. Empathetic listening focuses primarily on understanding the emotions of the speaker without the specific activity of paraphrasing. Critical listening involves analyzing or evaluating the content being presented rather than simply mirroring back what was said. Thus, reflective listening distinctly highlights summarization and feedback, making it the correct choice in this context.